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(The watercolor is called Magnolia Tree for Momma, by Audrey Crawford)

Tuesday, September 12, 2006

Budget Rent a Car SUCKS!

Perhaps I digress from my usual political banter, but on an election day, when I've already voted (Falk, Bobot, Ross, McNamara-McGraw: I love all four of these candidates and if you haven't voted, please DO!) (oops, that just slipped out...LOL), I have the unusual need to complain about a rental company I went to today.

Here's the scam: You rent a car cheap. They say to you. "Are you driving more than 75 miles?" If you say yes, they don't say anything else except "Well, make sure you fill up the car before you return it."

Scam number one: The gas is $6.50 a gallon if you don't.

If you say no, they offer you a "deal", drive less than 75 miles and you don't have to fill it up before returning it. The "deal" costs $9.50. Doesn't sound too bad...with the price of gas you ought to get over on this one right? Well, remember, if you go over the 75 miles and don't fill it up, you go back to scam number one.

Scam number two: They don't reset the mileage meter for you when you get in the car, so trying to figure out how far you've gone in one day of city driving is impossible if you don't catch that before you turn the car on.

So let's say you say yes to the "deal" and they put it on your rental agreement...read the fine print...here's why...

If you get the "deal" and let's say you drive about 70 miles (remember the mileage wasn't reset) and decide to fill it up just in case. You're in a hurry, run your credit card into the pump, drive off, and don't get the receipt....

You take the car back with the needle on the far right side of full.

Scam number two: You are sh*t out of luck on the $9.50 if you are below that 75 miles. They don't care that you can clearly see the needle way above full. They don't care that they didn't reset the miles for you to keep track, they don't care that you decided to do the right thing and fill it up just to be sure. They walk away with a car that has a full tank of gas and your $9.50. Can you imagine if you had a plane to catch??? What if you just had to drop the keys and run or if there is no attendent on duty to tell you you have to hand in a gas receipt if you return it full below the 75 miles? No time to go back and get a new receipt printed, you are just out the $9.50.

Interesting twist...if I had gone over the 75 miles, the "deal" would have been removed from the account and they would have only checked for a full tank. No receipt necessary...

Scam of the week: Do NOT rent a car from Budget Rent a Car. It's NO budget and they've got an interesting new way of scamming your money.

By the way, if anyone else has had this experience with them, please let me know. I'm curious if this was one really nasty counter experience or if it's par for the course and part of a pattern of fraudulent business all around the country.

Also, if you did have this happen and you were able to talk yourself out of the $9.50. I'm really curious about that...

8 comments:

Julie said...

Having to rent a car less than five times in my life, I've only rented from Enterprise. But, I do know that there is a scam with that, as well, and I thought I'd mention it. Don't take the offered insurance. If you have full coverage on your own car, your rented vehicle is covered.

Anonymous said...

I work for budget Rent a car and yes the gas is a scam. But a far as julie's comment. Let me explain how the coverage works Yes you can use your own insurance. But here is what your responsible for if you have as small as a chip in a Windshield. !st you are resp. for your Deductable, and your premiums being raised for the next 3 years on a car that isnt even yours. And last but not least(and check with your so called insurance co. on this one) DOWN TIME for every day the vehicle sits in the shop you are charged the highest daily rate on your contract per day the average on a door ding or window chip is 2 days not to mention tires and god forbid you have a major accident where thew car is totaled. You are then responsible for the undepriciated value of the car, and most don't cover that either

Anonymous said...

Budget Rent a Car is the biggest piece of crap operation with the worst customer service I have ever dealt with. I would walk or take public transportation before I would rent a car from that place. Don't rent from them - they are horrible.

Anonymous said...

I work for budget. if you say youre going to drive under 75 miles, and fill up anyway, thats your own fuckin fault buddy. we hate customers like you. fuck off.

Anonymous said...

... and to continue the last comment, i just checked other car rentals and they do the same fucking thing. arguing over $9.50? You're a wuss. Have a nice day and thanks for choosing Budget.

Front Desk Agents said...

To the budget employee:

Yo fuck you faggot, you guys are the worse scammers in the business, upselling everything from gas to insurance. yeah we don't need that "extra" insurance of yours, when our own credit cards already have vechicle coverage dip shit. You guys work on commission, I know how it works. My friend used to work at Budget and offer "manager's special" which is another attempt to take a stab at your wallet. "Would you like to have insurance on your car for 30$/month?" "uh no thanks" "oh wait... it's only 19.95 today for a limited time" "uh no thanks" "hold no...I've talked to my manager and he said because we value your business and we wanted all our customers to have added protection, he is going to offer you full coverage for $9.95! Manager's special! just for you sir!" "hm...ok fine" "thank you very much sir! I'm this much closer to buy that LV bag of mine! (sucker!)"

Boyd J said...

Well, you get what you pay for. It's not that hard to buy your own car with instant car loan approval websites available online.

George said...

That is to be expected. Disappointing, yes, but inevitable. Renting a car is perfect for holidays out of town or even the continent, but if it's for daily city use, you should rather get an auto loan and own a vehicle.